Hello Artem,
Thanks for pointing that out. Indeed this entry is responsible for recalculating the first reaction time when the status switched back to "in process". However when I do not make this entry, then I have the same problem as the owner of this topic.
I am also running on SolMan 7.1 SP5.
Can you please compare my Table "CRMV_SRQM_DATSTA" with yours. Perhaps I am missing something.
| ZMIN0001 | E0001 | New | SMIN_ITEM | SRQ_TOT_DUR | |
| ZMIN0001 | E0001 | New | SMIN_ITEM | SRQ_WORK_DUR | |
| ZMIN0001 | E0002 | In Process | SMIN_ITEM | SRQ_TOT_DUR | |
| ZMIN0001 | E0002 | In Process | SMIN_ITEM | SRQ_WORK_DUR | |
| ZMIN0001 | E0003 | Customer Action | SMIN_ITEM | SMIN_CUSTL | |
| ZMIN0001 | E0003 | Customer Action | SMIN_ITEM | SMIN_CU_DURA | |
| ZMIN0001 | E0003 | Customer Action | SMIN_ITEM | SRQ_TOT_DUR | |
| ZMIN0001 | E0003 | Customer Action | SMIN_ITEM | SRV_RR_DURA | |
| ZMIN0001 | E0004 | Sent to SAP | SMIN_ITEM | SMIN_CUSTL | |
| ZMIN0001 | E0004 | Sent to SAP | SMIN_ITEM | SMIN_CU_DURA | |
| ZMIN0001 | E0004 | Sent to SAP | SMIN_ITEM | SRQ_TOT_DUR | |
| ZMIN0001 | E0004 | Sent to SAP | SMIN_ITEM | SRV_RR_DURA | |
| ZMIN0001 | E0005 | Applied in Production | SMIN_ITEM | SMIN_CUSTL | |
| ZMIN0001 | E0005 | Applied in Production | SMIN_ITEM | SMIN_CU_DURA | |
| ZMIN0001 | E0005 | Applied in Production | SMIN_ITEM | SRQ_TOT_DUR | |
| ZMIN0001 | E0005 | Applied in Production | SMIN_ITEM | SRV_RR_DURA | |
| ZMIN0001 | E0008 | Confirmed | SMIN_ITEM | SMIN_COMPLET | |
| ZMIN0001 | E0008 | Confirmed | SMIN_ITEM | SRV_CLOSE | |
| ZMIN0001 | E0008 | Confirmed | SMIN_ITEM | SMIN_CU_DURA | |
| ZMIN0001 | E0008 | Confirmed | SMIN_ITEM | SRV_RR_DURA | |
| ZMIN0001 | E0010 | Withdrawn | SMIN_ITEM | SMIN_COMPLET | |
| ZMIN0001 | E0010 | Withdrawn | SMIN_ITEM | SMIN_CU_DURA | |
| ZMIN0001 | E0010 | Withdrawn | SMIN_ITEM | SRV_RR_DURA |
Please advise.
Thanks in advance!
Kind regards,
Wouter Huiberts
