Hi All,
We need to implement SAP CRM for a Auto Manufacture. During the sales of vehicle they provide a free service package to customer which inclue free services with in defined period and example of services are
Duration based servcies...i.e.after 4 months 2 servcies, after 6 months 2 additional services
During service period part replacement at lesser cost
Customer should be provided a provision to upgrade service by paying some addtional ammount
Please let me know how we can implement this in best possible way.
Thanks,
Naresh