Hi Ricky,
Check the following points:
1. BO BUS2012 is activate. And it is not delegated to custom BO. In case a delegate is created, check that custom BO is active.
2. Event to workflow binding does not have any errors. You can press the 'check' button in event linkage 'Binding' Tab.
3. Since, there's issue with event linkage check SWU3 is properly customized.
4. Assign possible agents to workflow or make it as 'General Task'.
And since it is a template delivered by SAP, we should not customize in the same template. You can whether it is a modified version from Change data tab under Basic data.
Regards,
Rahul Kulkarni