ERMS uses functions of the SAP Connect layer which has to be set up as well. Here note 455140 or Application Helpmight help. Additional information can be found in the Best Practice Document C4B: CRM Interaction Center - E-Mail Settings which guides through set up of ERMS.
Services assigned to the service manager profile follow the sequence described in notes 1143079 and 1516469:
| InvocOrder | Service ID |
| 6 | FG_BP |
| 8 | FG_EMAIL |
| 9 | FG_WI_CONT |
| 10 | RE_RULE_EXEC |
| 50 | UT_WORKITEMTEXT |
The enumeration at InvocOrder or usage of additional services may vary in your Service Manager Profile.